The conversation around insurance BPO has changed a lot in the last few years. Carriers that once dismissed outsourcing as a cost-cutting shortcut are now…
Author: Erica Schatte
Erica is a global SaaS marketing leader who drives growth at WaterStreet Company, overseeing brand, demand generation and go‑to‑market strategy. During 12 years in B2B software she has steered cross‑functional teams through full‑cycle product launches across fintech, insurtech and other verticals, consistently surpassing revenue targets. Known for marrying data‑driven positioning with customer‑centric storytelling, Erica architects pricing and packaging that aligns market value with operational efficiency. Her campaigns fuel pipeline through laser‑targeted content, analyst relations and marquee events. When Erica is off the clock, she enjoys fishing and rafting with her Red Heeler named Chalupa.
Speed to Quote Is the New Competitive Edge: Remove Operational Bottlenecks in 2026
When I talk with underwriting leaders at small to mid-size carriers and MGAs, the conversation almost always circles back to the same frustration: their teams…
Write More Business by Starting in the Back Office
Insurance carrier growth is rarely limited by appetite. Here at BOSS, we’ve watched carriers expand capacity exceptionally well, not through sales or marketing, but through…
The Real Cost Savings of BPO: What I’ve Seen Working With P&C Carriers
When I first started working with P&C carriers on back-office transformations, I expected the cost conversation to be straightforward: Cut expenses, streamline processes, and improve…
How Policy Growth Through Onshore Insurance Outsourcing Works
Growing a policy book today requires more than strong underwriting and competitive pricing. It also requires operational capacity. For many small to mid-size carriers, MGAs,…
How to Find P&C Specialists for Insurance Outsourcing
Efficiency and expertise is critical in P&C insurance. Underwriters, agents, and policyholders expect seamless processes, yet carriers often face staffing challenges, compliance deadlines, and rising…
Certified Mail vs. Proof of Mail for Insurance
Insurance carriers operate in one of the most regulated industries. Communication with policyholders is not only essential, but legally required.
