The term “BPO” gets applied loosely in insurance circles, often conjuring images of offshore call centers and generic data entry. That framing misses what a…
Author: Austin Deitrick
Austin has over a decade of experience leading service delivery teams in the insurance BPO space. As Director of Service Delivery at BOSS Services, he oversees the teams responsible for supporting customers day-to-day, ensuring they receive consistent, high-quality service. With a deep understanding of both operations and client needs, Austin bridges the gap between complex back-office processes and the seamless experience customers expect.
What is BPO for Insurance?
Insurance business process outsourcing (BPO) is an operating model in which a carrier or managing general agent contracts a specialized third party to handle defined…
Why Cheap Insurance BPO Isn’t the Same as Effective Support
Every carrier that has gone down the cheap insurance outsourcing path knows the moment things start to unravel. It doesn’t feel like a crisis. It…
The Florida Takeout Rush: Why Smart Carriers Outsource the Back Office
Florida’s insurance market is undergoing one of the most significant structural shifts in its history. Citizens Property Insurance Corporation, the state-backed insurer of last resort…
Your Expense Ratio Starts in the Back Office
The U.S. property and casualty insurance industry just posted its best underwriting results in over a decade. According to AM Best’s 2025 annual review, net…
BPO is the Answer for Today’s E&S Insurance Companies
I’ve spent most of my career on the operational side of insurance, in the day-to-day work of keeping carriers running. From policy lifecycles and premium…
How to Address the Aging Workforce with Strategic Insurance Outsourcing
When I talk with carrier executives about growth, the conversation almost always turns to talent. At BOSS, I work closely with P&C leaders navigating modernization,…
Inside Our Underwriting Support Services
Underwriting is the engine of every P&C organization. It determines profitability, shapes growth, and protects the long-term health of the book of business. For everyone…
How Reliability Shapes Regulatory Mail Distribution
In insurance, there are a lot of moving parts that compete for attention: Underwriting, claims, service, and growth initiatives are always top of mind. Distribution…
